HEALTH IQ
"We use clinical information systems and patient centered models to improve all quality measures"
Clinical Information Systems
February 01, 2016
Helping sites to design, manage and support all aspects of RPMS clinical information systems (CIS). Customization of notes, rules, templates, EHR's, clinical reminders, quick orders, consults, referrals, to include training and t-1 to t-3 support and site Go-Lives
Access
February 01, 2016
3-day onsite. How do people access your system, do you know your supply and demand, your third next available appointment or even your cycle times? We will help you to understand and your Access issues measure them and provide solutions for success.
Customer Service Academy: Putting Hospitality back into Hospitals.
February 01, 2016
Does your ER room look more like a DMV? This 4-hour long workshop delves into the industry leaders and how they delivery excellent service. To include Disney, Southwest Airlines and the Gold Standard, Ritz Carlton
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Positive Framing
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Morning Huddles
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Creating a platform for continued improvement
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Mindsets
Gamification
February 01, 2016
Are their humans involved with anything you do, of course there is! So how do you move people from "Have to" to "want to"? Where does 'Drive' and 'Motivation' come from? What is the difference between intrinsic and extrinsic motivators? Remember this, people avoid pain, but they gravitate towards pleasure. In this 4-hour workshop we will look at
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Behavioral Economics
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Motivation
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Case Studies in Gamification
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Game Design
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Game Mechanics
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Game Dynamics
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The Human Side of Change
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User Experience
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Flow
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SAPS
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Metrics and Measures
Behavioral Econimics
February 01, 2016
When you look at a door, you just know how to open it, this is called intuitive design. A 3-year-old can now pick up and iPad and knows that one button looks different then all the other buttons and that if they press, there will be an action. What if you could steer that action, make it the path of least resistance, what if you could also make it fun?
We will help you to design a more user friendly healthcare system, we start by being patients ourselves and understanding the customer journey.
